Institutional, master-servicing and consumer inquiries use the same phone and email. Choose the inquiry label that best describes your request.
For portfolio owners, lenders, investors, debt buyers and institutional counterparties seeking master servicing, transition support or portfolio administration.
Email the institutional teamclientservices@tridentasset.comInstitutional telephone866-695-8893Keep initial inquiries at a portfolio level. Do not include account-level consumer data or confidential files in ordinary email.
For payment access, account questions, disputes, complaints or help identifying the appropriate contact.
Secure accessMake a paymentConsumer support emailclientservices@tridentasset.comConsumer support telephone866-695-8893Use Consumer Mail for all consumer correspondence and mailed payments.
Send letters, completed privacy-choice forms and mailed payments to this address.
Monday through Friday
8:30 a.m. to 5:00 p.m. Eastern