For consumers · Collection agency support

Payments, account questions and consumer resources

Trident Asset Management is a collection agency. If you received a letter, call or notice from Trident, use this page for secure payment access or help with your account.

Important Consumer Disclosures

This is a communication from a debt collector. This is an attempt to collect a debt, and any information obtained will be used for that purpose.

Licensing information

Nevada Collection Agency License CAD11751
Nevada Compliance Manager Certificate CM12801
NMLS #1421440
NMLS Compliance Manager ID 1622839

State consumer notices

NYC Rules on Language Services and Rights

Trident Asset Management, LLC offers Spanish-language telephone assistance. Call 866-695-8893 to request a Spanish-speaking representative. If a representative is not available, you may request a callback.

Use the Translate with Google control on our public website pages to request an automated translation from Google. Automated translations may contain errors. Contact us for assistance understanding a communication.

The New York City Department of Consumer and Worker Protection (DCWP) provides a glossary explaining common debt collection terms in multiple languages, along with other consumer resources. View DCWP’s multilingual glossary or visit nyc.gov/dcwp.

Looking for the institutional master-servicing team?Go to Master Servicing

Secure account access

Make a payment through the Trident account portal

Use the secure portal for account lookup and payment access. Do not send account numbers, Social Security numbers or payment information through ordinary email.

Open the Payment Portal

Collection agency support

Need help with an account?

866-695-8893

Monday through Friday
8:30 a.m. to 5:00 p.m. Eastern

clientservices@tridentasset.com

P.O. Box 888424
Atlanta, GA 30356

Trusted resources

Consumer rights and credit information

These links lead to official or recognized consumer-information resources. External content may change.

CFPB

Debt collection resources

Information about debt collection and consumer rights.

FTC

Fair Debt Collection Practices Act

Federal information concerning debt-collection practices.

FTC

Fair Credit Reporting Act

Federal information concerning consumer credit reporting.

OFFICIAL SOURCE

AnnualCreditReport.com

Request credit reports from the nationwide credit-reporting companies.

FTC

IdentityTheft.gov

Steps and resources for reporting and recovering from identity theft.

CFPB

Submit a consumer complaint

Information about the CFPB complaint process.

External links are provided for information or convenience. Trident does not control and is not responsible for the content, privacy practices or security of other websites. Review the external website notice before continuing. Nothing in this notice limits rights or obligations under applicable law or applicable agreements.